Welcome to my corner of the web.
Here you’ll find information about me (naturally), my musings on matters of life, the universe and everything. That’s largely focussed on service design (plus user experience, customer experience, strategy and better ways of doing business) often crossposted to Medium.
You’ll also find transcripts and presentations from public speaking and other publications here. Please do enquire about booking me to speak at your event.
Work-specific stuff is over at acidlabs Studios. You can hire us to work with you on design thinking, service design, customer and user experience, and facilitation.
You’ll also find occasional intrusions here from other things that interest me – bonsai, World of Warcraft, powerlifting, whisky, etc. Ignore or read as you see fit.