For BarCamp Canberra #1, we’ve used CafePress to print our t-shirts (we even have a store!). Sure, CafePress are US-based and we’re in Australia, but the opportunity to do a limited run, custom orders for early registrations and pricing pretty close to what we can get here is a compelling proposition.
The t-shirt order arrived today, and they look good. Except the dark shirts. The black and charcoal grey shirts look crap. The blue from the logo, despite being provided in a form that was supposed to be fine for dark colors just doesn’t work.
So, first thing I did was fire off an email to their customer service department. I figured that since it is the middle of the day in Australia, I probably won’t get a reply until tomorrow. Not so! Under two hours later, CafePress have got back to me. I can keep the shirts and they’ll process a refund on all the problem shirts. I’ve created a new version for those wanting dark shirts. You can see it above this paragraph.
While it’ll be unlikely that folks who wanted a black t-shirt will get theirs on the 19th April, they will get a shirt, all thanks to great customer service from CafePress.