Talks, videos and publications

Are you looking for an interesting and engaging speaker for your next event? Do you want to improve your organisation’s understanding of service design, design thinking, user experience, leadership and culture? Stephen has entertained and informed audiences in Australia, New Zealand, the USA, Qatar, France, Germany, China, Taiwan, Japan and South Korea with keynotes and workshops focussed on design thinking, user experience, leadership and more.

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Change, wickedness, being connected and thinking different

Transcript of talk at Leaders of Change, Canberra, 31 October 2012. I’m working with a group of students – undergrads and postgrads – at the University of Canberra, helping them imagine the future of a connected world. What are the social, political, cultural and work implications of a changing globe where being connected is becoming …

Six basic questions on open government

Slides for a basic overview of open government given at Sydney’s Customs House Library on 16 May 2012. There isn’t a transcript for the presentation as such, though the slide titles are embedded at SlideShare. This was a 25 minute address to a general audience uf the public and government workers on how to this …

Be better – Social media ideas for the tourism industry

Slides for the talk given at the Lead­er­ship Dri­ves Suc­cess conference for the Tourism Indus­try Coun­cil ACT.

TEDxSummit workshops

At TEDxSummit, I had the privilege of being asked to impart some of my experience in organising TEDxCanberra to my peers from around the world. In doing so, I was asked to run a short talk plus Q&A for newbie organisers and a longer, one-hour interactive workshop for intermediate level organisers. Embedded below are the …

Targeting for open government

In building open government services, we often focus on work that delivers fantastic value to the public. But what comes before that? We need to decide who we’re talking to. How we’re doing it. Why we’re doing it. What our expectations are. The slides below accompany my talk at the Social Media in Government conference …

Conflict and disaster management in a hyperconnected world – cooperative, collaborative, real time

This paper was delivered at the Regional Senior Leaders Seminar in Cairns, Australia on 19 May 2011. A referenced version suitable for printing is available. Only connect! That was the whole of her sermon. Only connect the prose and the passion and both will be exalted, and human love will be seen at its height. …

On folly, freedom and filters

Wearing my EFA Board Member hat, I spoke today at an event at Parliament House hosted by the Menzies Research Centre in a debate with Tony McLellan of the Australian Christian Lobby. The audience was primarily members of the Australian Liberal Students Federation; young Liberals destined for jobs as political staffers and politicians. Below is …

Nodes: The hyperconnected nervous system and digital literacy

The transformation in our culture since the mass availability of the public Internet has occurred more rapidly than any previous change in society. Like all changes that bring about a transformation, this one has, and continues to take place in leaps and bounds rather than at a linear, more manageable pace. These leaps are uncomfortable. …

Cluetrains, Conversations, Trust and Openness

When you’re given just 20 minutes to cover the notion of the more open business models the proliferation of social networks encourage, there’s not a great deal of time to waffle. Hopefully I didn’t the other day, when I gave this talk to close off the speaker sessions at the Technology to Drive Growth workshop …

Only Connect

The presentation below is the slide deck from my opening keynote at yesterday’s AIS NSW ICT Integration Conference 2009: eConsumers or eProducers? It went over very well. The teachers and other educators seemed enthused by my contribution to their event. A sound file, that I will sync with the slides, is coming. The title, from …

Government 2.0 – reinventing eGovernment or something different?

This short talk is to be delivered to the IBM Smarter Workforce – Government Leadership Forum on 9 September 2009. “Every dystopia is a utopia turned inside out… The problem isn’t in the basic idea, it’s in the arrogance of implementation. It’s in the idea that we will get it right the first time.” – …

Who are the people in your neighborhood – redux

UXDers often rely on personas to build a more complete understanding of the types of users that will interact with the applications they are working on. Writing the stories for those personas used to be hard for me until I started using other stories as inspiration for them. This is a completely unscientific, highly incomplete …

Culture change for Government 2.0

The text and slides below are for my session at Public Sphere #2 – Government 2.0: Policy and Practice which is being held at Parliament House tomorrow. The talk is just 10 minutes long, so I don’t go into any real depth – but it is a nice, quick overview. For something organised quickly and …

Public engagement. Public empowerment.

My keynote from GOVIS 2009 – User Centred Government: More than meets the eye. The GOVIS tag line is “Connect. Share. Learn.” So my first question is where is the conference wifi network for all of us to connect? It’s a must have for every conference these days. Why are we recording the conference proceedings …

Who are the people in your neighborhood?

I’m in Wellington, New Zealand to give a keynote at GOVIS 2009. I’m really looking forward to it, as I think I’ll hit some notes that will resonate with the audience. Of course, one of the best parts of coming to conferences is the opportunity to socialise with interesting people and meet a few of …

Inform. Engage. Empower. Enact.

This short essay is my presentation at the inaugural The Public Sphere to be hosted by Senator Kate Lundy at the ANU on 7 May 2009. Despite living in one of a relatively few nations with compulsory suffrage, the electorate largely remains woefully uninformed about the political process – how elections actually work, the difference …

Rethink. Reimagine.

I gave the opening keynote yesterday at Michael Specht’s HR Futures conference. Michael asked me to speak on the recent trip I made to the US to attend TED and reflect of the experience, what I learned there and it’s applicability to business and HR. I was only too happy to help Michael out. He’s …

Connect.ed – The story of a girl

My closing keynote from eLearning08, the primary event on the NSW Australian Flexible Learning Framework calendar. I want today to tell you a story. Like many stories, our hero is a young girl. She will face challenges and adversity. But she will also achieve great things. She might even find herself a humorous sidekick. So …

Enterprise 2.0 – A new Age of Aquarius?

It’s two weeks after the event, but here are my slides and notes from my presentation at Edge of the Web. Apologies for the delay. To those for whom some of this looks familiar, it shares an amount of common content with my recent paper at the BTELL EA conference. The audiences were very different, …

Why are we even arguing about this?

Presented to the AGM of the Australian Graduate School of Entrepreneurship and for the product launch of IntranetManager.NET. It was just lucky that two groups asked me to present on essentially the same content on consecutive days. Just 10 or so years ago, we were arguing whether email was necessary for our staff to do …

Enterprise 2.0 – Enabling change or part of the problem?

This is my slide deck and script for the The 6th Annual Enterprise Architecture Conference in Sydney on 3 September 2008. We all know the world of business is experiencing massive change. The nature of how we do business itself is undergoing a groundswell that redefines work for the early part of the 21st Century. …

Slouching towards intertwingularity

UPDATE: and now, there’s video! Thanks to the guys at StickyAds and MediaHunter. These slides and the accompanying text are my presentation from the PubCamp events in Sydney and Melbourne. Enjoy! If you’re listening in, apologies for how fast I talk. I was on the clock! Through the Looking Glass So, the Internet’s a teenager …

Conversation. Collaboration. Community.

Here you go… My talk from Interesting South 2008. Unusually, I was incredibly nervous before and during this talk. I’m dreading seeing the video, as I don’t think it’ll be at all flattering or indicative of my usual style. I guess it was a combination of factors – really wanting to present at this event, …

All you do is talk talk

Last weekend, I attended my first ever BarCamp – BarCamp Sydney v3. Wow, what an experience! Two days packed with constant conversation with smart folks on all sorts of subjects. I certainly came away with my brain full and my Twitter Following list expanded (more than a few have followed me, too). On top of …

Love in an elevator – UX as business strategy

This weekend I’m in Sydney attending and speaking at Oz-IA 2007. Today was all signal and no noise! Every speaker had great subject matter. Naturally, not every talk totally rocked my world, but it was all good stuff. My favorite of the day was SlideShare‘s Rashmi Sinha speaking about their non-approach to UX in launching …

I Am Knowledge Worker 2.0

My brain is very full ¾ of the way through Office 2.0. There are some amazing things being discussed here, and I think there’s enough of a business presence (rather than vendors and those who live in the Web 2.0 echo chamber) for some changes to take place. There are also some astounding new products …

Power to the people

Here’s the deck I presented at the IIM National Conference yesterday. It’s a look at the shift in the nature of KM, knowledge work and knowledge workers and what their organisations can do to make their own and their employees’ lives easier. The presentation went over really well. It’s always good when passionate but friendly …